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SEDIXIAServices
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General Terms and Conditions of Sale — Consumers (B2C)

Applies to any order placed on this site by a consumer (a natural person acting for private purposes). Version in force on the date of the order.

1. Seller

The present terms govern sales concluded by SEDIXIA SERVICES, SIREN 102696671, registered office: , represented by LE TRIONNAIRE Loic André. Contact: contact@sedixia.com.

2. Purpose and products

These T&Cs apply to the sale of home improvement and interior decoration products (paints, flooring, lighting, taps, storage, accessories), all non-regulated, offered on this site. Offers are valid subject to available stock.

3. Prices

Prices are stated in euros, including VAT (VAT at the rate in force in France), excluding delivery costs. Any delivery costs are stated before order confirmation. SEDIXIA SERVICES reserves the right to change its prices at any time; products are invoiced at the price in force at the time of ordering.

4. Ordering

The order is recorded after validation of your basket and confirmation by email. In the event of an error, please contact us as soon as possible for correction before dispatch.

5. Payment

  • Current method: payment by bank transfer. A summary email states the IBAN for settlement; the order is prepared upon receipt of payment.
  • Coming soon: card payment via a payment service provider (PSP). SEDIXIA SERVICES does not collect or store any card data.

6. Delivery

Dispatch within 24 business hours after payment confirmation; tracked delivery in 48–72 h across mainland France. Free delivery from €79 of purchases. Timescales are indicative; any delay cannot give rise to cancellation of the order except where otherwise required by law. Risk transfers upon handover of the parcel to the carrier, then to the customer on delivery.

7. Right of withdrawal (14 days)

Pursuant to Articles L.221-18 et seq. of the French Consumer Code, you have 14 days from receipt to withdraw, without having to justify your decision or bear any costs other than the direct return costs.

To exercise this right, send a clear statement (mail, email) or use the model form below. Products must be returned in their original, unused condition within 14 days of your statement.

Refunds are made within 14 days of receipt of the returned product (or proof of dispatch), by transfer to the original account.

Model withdrawal form: "To the attention of SEDIXIA SERVICES, , contact@sedixia.com. I hereby notify my withdrawal from the contract for the sale of the product below: ordered on … received on …; consumer name; address; signature; date."

8. Returns & refunds

For any other return request (damaged product, delivery error), contact us within 14 days with supporting photos. We arrange an exchange or refund depending on the situation.

9. Statutory warranties

  • Legal conformity warranty (Art. L.217-3 et seq. of the Consumer Code): 2 years from delivery.
  • Warranty against hidden defects (Art. 1641 et seq. of the Civil Code): where applicable.

These warranties apply independently of any commercial warranty.

10. Liability

Products are intended for standard domestic use. Installation information, advice and tutorials are provided for information purposes and do not replace professional advice. SEDIXIA SERVICES cannot be held liable for improper installation.

11. Personal data

Data collected is processed in accordance with our privacy policy.

12. Applicable law & disputes

French law. In the event of a dispute, an amicable solution will be sought first; failing that, the consumer may refer the matter to a consumer mediator (see legal notice) or to the competent court.

Last updated: 2026.